Privacy Policy

1. Introduction

Puro Transfer places great importance on protecting the personal data of its users and customers.

We are committed to complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and any other relevant local legislation.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We only collect the data necessary to process your requests, bookings, and services. This includes:

Identity information: first name, last name.
Contact details: email address, telephone number.
Booking information: pick-up date, time, location, destination, and special requests.
Payment information: details required for billing and secure payment processing.

We do not collect any sensitive data (such as ethnic origin, political beliefs, health information, etc.).

3. How We Use Your Information

The data we collect is used exclusively for the following purposes:

Booking management: confirmation, processing, and tracking of services.
Customer support: responding to questions or additional requests.
Billing and payments: managing secure financial transactions.
Service improvement: analyzing usage to optimize quality and performance.
Legal compliance: fulfilling legal and regulatory obligations.

4. Data Retention

Your personal data is stored on secure servers and retained only for as long as necessary to manage your bookings and comply with legal requirements.

Retention period: up to 5 years after your last interaction or booking, unless a longer period is required by law.
Data deletion: you may request the permanent deletion of your data, except where legal obligations require us to retain it.

5. Data Sharing

We only share your personal data with third parties essential to providing our services, such as:

Secure payment processors.
Technical service providers responsible for hosting, maintaining, or supporting our systems.

All our partners comply with applicable data protection laws.
Your data will never be sold to third parties.

6. Data Security

We apply strict technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or disclosure:

Encrypted transactions and data.
Secure servers compliant with European standards.
Controlled data access and regular system audits.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: obtain information about the personal data we hold about you.
Right to rectification: correct inaccurate or incomplete information.
Right to erasure: request the deletion of your data.
Right to object: object to certain uses of your data.
Right to data portability: receive your data in a structured and readable format.
Right to lodge a complaint: file a complaint with a supervisory authority.

To exercise these rights, please contact us through the contact form available on our website.

8. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic.

Cookies store anonymous technical information such as browser type, pages visited, and operating system.
You can manage or disable cookies at any time via your browser settings.
No sensitive data is collected through our cookies.

9. Contact

If you have questions about this Privacy Policy or how we handle personal data, please contact us through the contact form available on our website.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page. We recommend checking it regularly.